Emotional labor in librarianship: A research agenda

The Presentation of Self in Everyday Life.

Kaspar D. Naegele, Erving Goffman · American Sociological Review · 1956 · 26.2K citations

Social Sciences, Psychology, Social Psychology +14

Conservation of resources: A new attempt at conceptualizing stress.

Stevan E. Hobfoll · American Psychologist · 1989 · 14.1K citations

Natural Resources, Conservation Biology, Human Dimensions Of Natural Resources +12

Job Burnout

Christina Maslach, Wilmar B. Schaufeli, Michael P. Leiter · Annual Review of Psychology · 2001 · 12.4K citations

Social Sciences, Organizational Behavior, Psychology +16

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Business, Marketing, Advertising +2

A Social Psychologist Discovers Chicago Sociology

Edgar H. Schein, Everett C. Hughes, Melville Dalton et al. · Academy of Management Review · 1989 · 7.2K citations

Social Sciences, Psychology, Social Psychology +12