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ALIGNING LOGISTICS PERFORMANCE MEASURES TO THE INFORMATION NEEDS OF THE FIRM
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2007
Year
Total Quality ManagementCustomer SatisfactionUnique Measurement NeedsTransport LogisticBusiness IntelligenceEducationPerformance MeasurementPerformance ManagementOutcome MeasurementManagement EffectivenessThe FirmPerformance AssessmentManagementLogistics ServiceLogisticsLogistics ModelQuantitative ManagementAccountingStrategySupply Chain ManagementStrategic ManagementSupply ManagementPerformance MeasureBusinessBusiness StrategyMeasurement Needs
Performance measurement is critically important to business success. Collecting and responding to information that does not advise management about success in meeting established goals is counterproductive and potentially injurious to the success of the firm. This research develops a framework that allows individual firms to assess their unique measurement needs in light of their stated goals, and to select performance measures most suited to addressing those measurement needs.