Using computing to improve the quality team process: some initial observations from the IRS-Minnesota project

Abstract

The Internal Revenue Service (IRS) and the University of Minnesota are conducting a multi-year study of GDSS use in small group meetings. The paper presents some initial findings on the extent and types of uses that quality teams are making of a GDSS in the IRS Manhattan District Office.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>