Sociological Quarterly · 1972 · 240 citations · 29 references
ManagementOrganization StudiesOrganizational BehaviorHealth Systems EvaluationHospital AdministrationPerformance MeasurementHealth System PerformanceHospital Performance EvaluationOrganizational EffectivenessOrganizational PerformancePerformance EvaluationResource-based AnalysisHealth System EffectivenessHealthcare Systems EvaluationHospital Efficiency AnalysisHospital Efficiency MetricsHospital Resource ManagementHospital Resource UseOrganizational ResourcesPerformance Measurement Systems
This paper reviews the goal approach and the system resource approach to the study of organizational effectiveness. First, the goal approach is defended with respect to criticisms made by the users of the system resource approach. Next it is criticized for its failure to develop general measures of effectiveness. The system resource approach is then criticized because optimization is not measured, few general measures are used, and the basic rule of mutual exclusiveness is seriously violated. Finally, a general measure of effectiveness is suggested, based on Georgopoulos and Mann's (1962) study of community general hospitals.
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A Behavioral Theory of the Firm
Richard H. Day, Richard M. Cyert, James G. March et al. · Econometrica · 1964 · 8K citations
Management, Organization Studies, Organizational Behavior +11
Social Theory and Social Structure.
Gregory P. Stone, Robert Κ. Merton · Administrative Science Quarterly · 1958 · 4.5K citations
Manual for the Minnesota Satisfaction Questionnaire.
David Weiss, René V. Dawis, George W. England · 1967 · 2.5K citations