Framework for Stakeholder Management in Construction Projects

TLDR

The paper proposes a systematic, generic framework for stakeholder management in construction projects. The framework is built from empirical research—including interviews, a pilot study, and a questionnaire survey in Hong Kong and Australia—and defines six activity groups with 18 interrelated activities covering precondition to sustainable support. Validation on five real‑life projects confirmed the framework’s applicability, making it a practical reference for project‑management teams.

Abstract

This paper presents a systematic and generic framework reference for the practice of stakeholder management in the construction industry. It contains findings from empirical studies, comprising six interviews, a pilot study, a questionnaire survey in Hong Kong, and 15 interviews in Australia. Six activity groups (i.e., precondition, project data identification, stakeholder estimation, decision making, action and evaluation, and sustainable support) and a total of 18 activities within these groups and their interrelations formulate the main body of the framework. The proposed framework was validated by five real-life projects, the results of which confirm the applicability of the proposed framework. This study serves as a reference for project-management teams to systematically manage stakeholders in construction projects.