SSRN Electronic Journal · 2007 · 11 citations · 21 references
ManagementInsuranceKnowledge ManagementBalanced ScorecardBusiness StrategyKnowledge CaptureBalanced Scorecard DesignBalanced Scorecard ImplementationInsurance CompaniesBalanced Scorecard ArchitectureBalanced Scorecard EvaluationBalanced Scorecard Implementation DesignBalanced Scorecard IntegrationInsured's Knowledge
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The balanced scorecard: Translating strategy into action
Long Range Planning · 1997 · 8.3K citations
Competitive advantage: creating and sustaining superior performance
M.E. Ponter · 1998 · 5.8K citations