Training End Users: An Exploratory Study

Abstract

This article presents and empirically evaluates a conceptual model of how training can impact the acceptance of information systems within the organization. Specifically, the training of end users is explored via an extensive field study of 100 middle- and upper-level managers from 20 companies. The results indicate that (1) a positive relationship exists between the computer-related training an individual receives and his/her computer-related ability, and (2) a positive relationship exists between the computer-related ability of an end user and his/her acceptance of information systems products and technologies.