Cornell Hotel and Restaurant Administration Quarterly · 2003 · 101 citations · 2 references
BusinessMarketingMarketing ManagementPerformance MeasurementConsumer SatisfactionCustomer Experience ManagementCustomer Performance MeasurementCustomer SatisfactionCustomer Satisfaction ManagementService QualityCustomer Satisfaction AnalyticsCustomer Satisfaction PredictionCustomer Satisfaction VariablesCustomer Service MeasurementCustomer Success Metrics
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