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Evaluating a hotel GM's performance A case study in benchmarking
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2003
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Performance BenchmarkingCustomer SatisfactionEngineeringMarket DifferencesHospitalityLinear Programming ModelPerformance MeasurementOperations ResearchPerformance ManagementGeneral ManagerManagementFacility ManagementQuantitative ManagementMotel ManagementManagement AnalysisAccountingStrategySupply Chain ManagementStrategic ManagementRevenue ManagementPerformance MeasureBusinessBusiness StrategyTourismHotel GmHospitality Management
Because every market is different, evaluating a general manager's performance is complex. By controlling for market differences with a linear programming model, a chain can develop benchmarks for a...