Crisis (hostage) negotiation: current strategies and issues in high-risk conflict resolution

A measure of emotional empathy1

Albert Mehrabian, Norman B. Epstein · Journal of Personality · 1972 · 2.3K citations

Behavioral Sciences, Empathy, Affective Neuroscience +8

Getting to Yes: Negotiating Agreement without Giving in

Jeff M. Bickerton · Quality Management Journal · 2002 · 1.3K citations

Negotiation, Quality Assurance, Engineering +11

Clinical Behavior Therapy

Lee Birk · Psychosomatic Medicine · 1975 · 508 citations

Clinical Behavior Therapy, Psychiatry, Medicine +12

Beyond Counseling and Therapy

Loretta Maria Sheehy · American Journal of Psychotherapy · 1968 · 360 citations

Psychiatry, Medicine, Therapeutic Model +11

An Approach to Community Mental Health

Gerald Caplan · The Journal of Nervous and Mental Disease · 1962 · 320 citations

Mental Health Services, Community Development, Community Mental Health +10