Comparing the outcome of two different procedures to handle complaints from a patient's perspective

Why do people sue doctors? A study of patients and relatives taking legal action

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Law, Psychiatry, Medical Ethics +12

The Netherlands: health system review.

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Public Affairs, Health Policy, Health Systems +17

Application of Fairness Theory to Service Failures and Service Recovery

Janet R. McColl‐Kennedy, Beverley Sparks · Journal of Service Research · 2003 · 642 citations

Business, Marketing, Social Psychology +17

Accountability sought by patients following adverse events from medical care: the New Zealand experience

Marie Bismark, Edward A. Dauer, Ralston Paterson et al. · Canadian Medical Association Journal · 2006 · 128 citations · Full text

Law, Insurance, Tort Law +14

Patient expectations of fair complaint handling in hospitals: empirical data

R.D. Friele, E.M. Sluijs · BMC Health Services Research · 2006 · 85 citations · Full text

Health Professions, Health Administration, Health Services Administration +17