Strategic Human Resource Development in Hospitality Crisis Management: A Conceptual Framework for Food and Beverage Departments

TLDR

Crisis management remains largely overlooked in human resource development, yet organizational crises increasingly affect performance; Garavan’s strategic HR model offers a framework for building crisis‑management capabilities. This study reviews hotel‑industry crisis‑management literature and proposes guidelines for aligning strategic HR development with food‑and‑beverage department strategies while outlining future research directions. The authors apply components of Garavan’s strategic HR model to the crisis‑management context, integrating insights from the literature to construct an effective framework. The resulting framework provides practitioners with actionable guidelines for aligning HR development with F&B strategies and highlights key areas for future research.

Abstract

Crisis management has been a largely unnoticed territory in human resource development. Despite the increased impact of organizational crises on individual and organizational performance, it remains to be an issue that must be recognized and addressed. This paper reviews the current literature on hotel industry crisis management, its progression and effective crisis management framework. Garavan`s strategic human resource model as a guiding framework is discussed to help understand the various ways in which human resource development can build crisis management capabilities in organizations. The study applies various components of the model to the crisis management context and integrates ideas from the literatures. The paper offers specific guidelines for practitioners regarding how to align strategic human resource development with food and beverage department strategies and identify areas for future research.