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Delighting the customer: Quality function deployment for quality service design
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1998
Year
Total Quality ManagementCustomer SatisfactionQuality Management Systems DesignQuality AssuranceEngineeringService QualityQuality Service DesignDesignManagementUser ExperienceBusinessImproved Product QualityQuality CharacteristicQuality ControlQuality Management SystemsService DesignMarketingQuality Function Deployment
(1998). Delighting the customer: Quality function deployment for quality service design. Total Quality Management: Vol. 9, No. 4-5, pp. 86-91.