Concepedia

Author

Mark K. Kniper

Also Known As

Mark K. Kniper

1

Publications

36

Citations

1

H-Index

15

Concepts

MK

About

Mark K. Kniper is an author specializing in quality assurance, user experience, and customer satisfaction.

Top Concepts

#ConceptH-IndexPublicationsCitations

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Business

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2

Engineering

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Management

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Marketing

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Design

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Mark K. Kniper

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1

Publications

36

Citations

1

H-Index

YearCitations

Delighting the customer: Quality function deployment for quality service design

Donald S. Ermer, Mark K. Kniper

Total Quality Management

1998

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