Journal of Travel Research · 2010 · 470 citations · 35 references
Customer SatisfactionQuality Of LifeTourism ManagementTourism SupplyTourism PerformanceCultural TourismPsychologyNegative AffectPsychological Well-beingHospitality IndustryTourism DemandHealth SciencesTravel TripMarketingCultureLife SatisfactionDestination MarketingBusinessTourismTourist Experience
Travel trips influence life satisfaction by shaping tourists’ positive and negative affect across multiple life domains such as social, leisure, family, cultural, health, love, work, and financial life. The study aims to develop a model that explains how these affective experiences from a recent trip affect tourists’ overall sense of well‑being. To test this model, the authors conducted a qualitative study to identify affect sources in each life domain and a survey of 264 tourists to formally evaluate the model. Results confirm the model, highlight specific affective sources that significantly impact well‑being, and offer managerial recommendations for tourist operators.
The goal of the research reported in this article was to develop a model describing how positive and negative affect associated with specific experiences of a travel trip influence tourists’ overall sense of well-being (life satisfaction). The model is based on the theoretical notion that a travel trip influences life satisfaction through tourists’ experiences of positive and negative affect associated with a recent tourist trip couched within various life domains (e.g., social life, leisure life, family life, cultural life, health and safety, love life, work life, and financial life). We conducted two studies. The first study was qualitative, designed to identify specific sources of positive and negative affect generated by the most recent tourist trip experiences in the context of various life domains. The second study involved a survey of tourists ( N = 264) to test the model in a formal manner. The data provided support for the overall model; the data also helped identify specific sources of positive and negative affect that play a significant role in tourists’ overall sense of well-being. Specific managerial recommendations are made for tourist operators based on the study findings.
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