An Empirical Research on the Impact of CSFs on Adoption of ERP

Abstract

The implementation of enterprise resource planning (ERP) system had been the focus of many researches for a long time, but which factors will influence the adoption of ERP systems is still unclear. In this research, the authors develop a framework that links some critical success factors (CSFs) with the adoption of ERP systems based on the theory of technology acceptance model (TAM) .The present structural equation model deals with these relationships on the basis of a survey of 320 managers and end-users. The paper highlights two main results. First, user perceived fit, compatibility of an ERP system and change management of an organization will influence user adoption. Second, top management support was critical to change management, business process and interdepartmental communication. These findings imply that user's needs and organizational compatibility should be considered in the construction and implementation of an ERP system.