Issues in Information Systems · 2006 · 29 citations · 6 references
EngineeringHigher EducationMarketingAcademic AdvisingRequirements EngineeringServices MarketingQuality RequirementsRequirements AnalysisRequirements ElicitationRequirements SpecificationService QualitySystem RequirementsInformation Systems Requirements AnalysisQuality PerceptionsService ExpectationsService Quality MeasurementSupport System DesignSystems Requirements Analysis
The MIS Faculty at a public university employed an instrument that measures service quality -often used in marketing research -to assist in the specification of requirements for a proposed academic advising support system (AASS). Results from the survey of 110 students identified needs that an AASS could meet. This paper describes the systems requirements portion of the project.
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