Concepedia

Letty Workman

LW

4

Publications

249

Citations

4

H-Index

2000

Active since

Affiliations

Utah Valley University(Current)

Letty Workman is an author at Utah Valley University specializing in higher education, education, and customer satisfaction.

Top concepts

BusinessEducationManagementHigher EducationCustomer SatisfactionPedagogyMarketingHuman ResourcesService QualityStudent Affairs

Publications per year

2000–2022

4

Publications

4

Ensuring Service Quality for Campus Career Services Centers: A Modified SERVQUAL Scale

Brian T. Engelland, Letty Workman, Mandeep Singh · Journal of Marketing Education · 2000 · 117 citations

Customer Satisfaction, Marketing Students, Service Excellence +16

Customer portfolio management (CPM) for improved customer relationship management (CRM): Are your customers platinum, gold, silver, or bronze?

Ramendra Thakur, Letty Workman · Journal of Business Research · 2016 · 91 citations

Customer Experience, Relationship Marketing, Customer Satisfaction +9

Broadening Student Societal Awareness through Servicelearning and Civic Engagement

Gregory R. Berry, Letty Workman · Marketing Education Review · 2007 · 30 citations

Teacher Education, Social Responsibility, Student Affairs +12

Current practices for community-based learning in schools of business

Maureen Snow Andrade, Letty Workman, Jonathan Westover · The International Journal of Management Education · 2022 · 11 citations

Rows per page

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