Concepedia

The Impact of Rudeness on Medical Team Performance: A Randomized Trial

Arieh Riskin, Amir Erez, Trevor Foulk, Amir Kugelman, Ayala Gover, Irit Shoris, Kinneret S. Riskin, Peter Bamberger

PEDIATRICS · 2015 · 307 citations · 33 references

DOI

Abstract

Rudeness had adverse consequences on the diagnostic and procedural performance of the NICU team members. Information-sharing mediated the adverse effect of rudeness on diagnostic performance, and help-seeking mediated the effect of rudeness on procedural performance.

References

33

Crossing the Quality Chasm: A New Health System for the 21st Century

BMJ · 2001 · 10.7K citations

Crossing the Quality Chasm: A New Health System for the 21st Century

Journal for Healthcare Quality · 2002 · 8.6K citations

, , +22

A general multilevel SEM framework for assessing multilevel mediation.

Kristopher J. Preacher, Michael J. Zyphur, Zhen Zhang · Psychological Methods · 2010 · 3.5K citations

, , +14

Temporal Trends in Rates of Patient Harm Resulting from Medical Care

Christopher P. Landrigan, Gareth Parry, Catherine B. Bones et al. · New England Journal of Medicine · 2010 · 1.1K citations · Full text

COMPARING ALTERNATIVE CONCEPTUALIZATIONS OF FUNCTIONAL DIVERSITY IN MANAGEMENT TEAMS: PROCESS AND PERFORMANCE EFFECTS.

J. Stuart Bunderson, Kathleen M. Sutcliffe · Academy of Management Journal · 2002 · 997 citations

, , +14