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Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies

Total Quality ManagementCustomer SatisfactionPerformance ManagementQuality CostManagement EffectivenessManagementBusinessCompetitive PerformanceEducationImproved Product QualityBusiness StrategyQuality CharacteristicStrategic ManagementQuality Management SystemsHuman Resource ManagementEmpirical EvidenceJapanese Manufacturing Companies