Concepedia
Statistics
Publications
20
Citations
1.3K
H-Index
15
Active since
2009
Affiliations
Yokohama National University(Current)
Vietnam National University, Hanoi
Thuongmai University
Vietnam National University Ho Chi Minh City
Applied Science Private University
Anh Chi Phan is an author at Yokohama National University specializing in business, management, and total quality management.
Top concepts
BusinessManagementTotal Quality ManagementCustomer SatisfactionMarketingStrategic ManagementEngineeringProductivityQuality ControlService Quality
Publications per year
2009–2022
The impact of hard and soft quality management on quality and innovation performance: An empirical study
Jing Zeng, Anh Chi Phan, Yoshiki Matsui · International Journal of Production Economics · 2014 · 248 citations
Total Quality Management, Productivity, Quality Cost +11
Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies
Anh Chi Phan, Ayman Bahjat Abdallah, Yoshiki Matsui · International Journal of Production Economics · 2011 · 177 citations
Total Quality Management, Customer Satisfaction, Performance Management +14
Service Quality and Customer Satisfaction: A Case Study of Hotel Industry in Vietnam
Nguyen Hue Minh, Nguyễn Thu Hà, Anh Chi Phan et al. · Asian Social Science · 2015 · 132 citations · Full text
Total Quality Management, Customer Satisfaction, Service Quality +14
Determinants of Customer Satisfaction and Loyalty in Vietnamese Life-Insurance Setting
Nguyễn Minh Hà, Hoàng Việt Nguyễn, Nhan Trung Nguyen et al. · Sustainability · 2018 · 121 citations · Full text
Customer Profitability, Customer Satisfaction, Customer Experience +15
Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms
Minh Quang Nguyen, Anh Chi Phan, Yoshiki Matsui · Sustainability · 2018 · 102 citations · Full text
Total Quality Management, Environmental Performance, Engineering +20
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