A Preliminary Investigation of the Importance of Site Accessibility Factors for Disabled Tourists

Abstract

Disabled people may be a significant market segment for the tourism industry. However, many tourism sites are not well suited to serve disabled tourists. This article offers a method for evaluating the importance of accessibility factors for disabled tourists at tourist sites. It also comments on the differences by which nondisabled or disabled tourists evaluate a tourism site. Some limited empirical evidence is provided to demonstrate how to measure the importance of accessibility factors among disabled tourists.