Communications of the ACM · 2002 · 179 citations · 1 references
Customer SatisfactionEngineeringSmart CityBusiness-customer RelationshipSmart ObjectPervasive ComputingManagementPervasive EnvironmentInternet Of ThingsCustomer Relationship ManagementBusiness-to-business MarketRelationship MarketingBusiness ServicesUser ExperienceMobile ComputingMarketingBusinessHuman-computer InteractionTechnologyContext-aware Pervasive SystemCustomer ServiceUbiquitous Application
Redefining the key aspects of the business-customer relationship.
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