Making processes from best practice frameworks actionable

Abstract

Best-practice frameworks provide guidance for organizing work in business. They enable reuse of experience within a domain. However, best practice frameworks are general and usually cover broad domains. Their guidance thus is often offered at an abstract level rather than as details of actionable tasks and processes to accomplish work. This paper presents an approach to bridge the gap between the abstractions available in best practice framework and actions that have to be performed by people or systems in a repeatable manner. We identify knowledge from best practices frameworks, categorize it and represent it in the form of reusable, interpretable templates. Template interpretation guides the refinement process from general concepts of best practices frameworks into actionable concepts such as specific tasks to be performed by assigned roles. A prototype implemented to validate the approach is also described.