Team mental models and team performance: a field study of the effects of team mental model similarity and accuracy

TLDR

The study examined how similarity and accuracy of team mental models relate to performance in 71 real‑world action teams. Team mental models were measured with Pathfinder and performance was assessed by expert raters. Both similarity and accuracy of taskwork and teamwork mental models predicted better team performance. The authors discuss implications and future research, and the article is © 2006 John Wiley & Sons, Ltd.

Abstract

Abstract We conducted a field study of 71 action teams to examine the relationship between team mental model similarity and accuracy and the performance of real‐world teams. We used Pathfinder to operationalize team members' taskwork mental models (describing team procedures, tasks, and equipment) and teamwork mental models (describing team interaction processes) and examined team performance as evaluated by expert team assessment center raters. Both taskwork mental model and teamwork mental model similarity predicted team performance. Team mental model accuracy measures were also predictive of team performance. We discuss the implications of our findings and directions for future research. Copyright © 2006 John Wiley & Sons, Ltd.