Evaluating the service quality of undergraduate nursing education in Taiwan – using quality function deployment

The House of Quality

John R. Hauser · Harvard business review · 1988 · 2.3K citations

Engineering, Manufacturing Engineering, Quality Management +7

Translating customers’ voices into operations requirements ‐ A QFD application in higher education

H. Brian Hwarng, Cynthia Teo · International Journal of Quality & Reliability Management · 2001 · 179 citations

Management, Operations Management, Quality Management +15

Computer Versus Lecture: A Comparison of Two Methods of Teaching Oral Medication Administration in a Nursing Skills Laboratory

Pamela R. Jeffries · Journal of Nursing Education · 2001 · 121 citations

Education, Instruction, Teaching +16

Learning to Lecture: Exploring the Skills, Strategies, and Practices of New Teachers in Nursing Education

Patricia Young, Nancy Diekelmann · Journal of Nursing Education · 2002 · 57 citations

Education, Teacher Education, Teaching +9

A student's perspective of service quality in education

Michael J. Cook · Total Quality Management · 1997 · 44 citations

Management, Higher Education, Quality Management +12