Older Workers' Communication Satisfaction in the Lodging Industry

Abstract

Abstract Labor shortages and high turnover trouble the lodging industry. Older workers have been overlooked as a solution to these problems. Older workers have demonstrated qualities such as loyalty, a strong work ethic, good customer relations, and reliability of performance that the lodging industry desires. The lodging industry needs to strive to increase older workers' job satisfaction in order to attract and retain them. Previous research has already proven that communication satisfaction has a significant impact on job satisfaction. This study examines the important communication factors that influence older workers' job satisfaction. Suggestions regarding older workers' communication satisfaction are provided.