Enhancing User-Game Engagement Through Software Gaming Elements

TLDR

User‑game engagement is essential for building and retaining a customer base for software games, yet few studies have examined engagement during gameplay or the impact of gaming elements. The study aims to identify and evaluate the individual and joint effects of game complexity and familiarity on user‑game engagement. The authors employed a multimethod approach, combining EEG and self‑report surveys to quantify cognitive engagement and qualitative interviews to triangulate the findings. The results show that game complexity and familiarity significantly influence engagement, providing theoretical insights and design principles for game developers.

Abstract

User-game engagement is vital for building and retaining a customer base for software games. However, few studies have investigated such engagement during gameplay and the impact of gaming elements on engagement. Drawing on the theoretical foundation of engagement, we meticulously deduced two cognitive-related gaming elements of a software game, namely, game complexity and game familiarity, and argued that these elements have individual and joint effects on user-game engagement. This research adopted multimethod empirical investigations to validate our conceptions. The first investigation used electroencephalography and a self-report survey to study quantitatively the cognitive activities of user-game engagement. The second investigation adopted the qualitative interview method to triangulate the findings from the quantitative data. This research contributes to theory in two ways, namely, conceptualizing and empirically examining user-game engagement as well as theorizing and demonstrating how the two gaming elements affect user-game engagement. This work contributes to the gaming practice by providing a set of design principles for gaming elements.