Quantitative Versus Emotional Demands Among Swedish Human Service Employees: Moderating Effects of Job Control and Social Support.

Abstract

Thepurposeofthecurrentstudywastoconductalongitudinaltestofthemoderating effect of both job control and social support on the relationbetween job demands and burnout in human service work. To adapt thestudy to human service work, quantitative as well as emotional demandswereexamined.Alongitudinalsurveywitha1-yeartimeintervalyieldedapanelgroupencompassing2,255employeesfromtheSocialInsuranceOr-ganizationinSweden.Hierarchicalregressionanalyseswereused,control-lingfordemographicvariablesandtherelateddependentvariableatTime1.Theanalyseswereconductedforquantitativeandemotionaldemandssepa-ratelyandrevealedmaineffects.Slightlymoremaineffectswerefoundforemotional demands. In addition, 1 interaction effect was found betweenemotionaldemandsandjobcontrolwithregardtoemotionalexhaustion.In