Concepedia

Design and Management of Service Processes

Eric R. Ziegel, Rohit Ramaswamy

Technometrics · 1997 · 140 citations · 0 references

Concepts

BusinessDesignInformation SystemsBusiness Process ManagementProcess DesignService DesignBusiness Process DesignQueueing ProcessesService DeliveryService ManagementService Process DesignService ProcessesService Delivery ProcessesService Process ManagementStochastic Service Processes