Total Quality Management · 1998 · 108 citations · 0 references
ManagementPublic AdministrationQuality ManagementPerformance MeasurementPublic Service DeliveryTotal Quality ManagementQuality Management SystemsQuality MeasurementQuality MetricsService QualityService Quality AssuranceService Quality ImprovementPerceived Service QualityPublic Sector Service QualityService Quality AssessmentService Quality IndicatorsService Quality ManagementService Quality Management SystemsService Quality MeasurementService Quality Models
(1998). Quality measurement in the public sector: Some perspectives from the service quality literature. Total Quality Management: Vol. 9, No. 2-3, pp. 321-333.