Decision Sciences · 1981 · 106 citations · 9 references
ManagementOperations ManagementSupply Chain ManagementProduction ControlProduction PlanningProduction SystemsOperational ExcellenceOperations CapabilitiesProduction ManagementProduction Performance ManagementProduction Planning SystemsProduction SchedulingOperations Management Information SystemsOperations ProductivityProduction AdministrationProduction Planning DeploymentProduction Processes
9
Management—Tasks, responsibilities, practices
Kenneth E. Lander · Long Range Planning · 1974 · 852 citations
Where does the customer fit in a service operation?
Chase Rb · PubMed · 1979 · 844 citations
Business, Operations Management, Customer Relationship Management +15
Manufacturing in the Corporate Strategy
Kenneth D. Ramsing, Wickham Skinner · Academy of Management Review · 1979 · 305 citations