Statistics
Publications
1
Citations
844
H-Index
1
Active since
1979
Chase Rb is an author specializing in multi-contact systems, service design, and customer contact management.
Publications per year
1979–1979
1
1
Where does the customer fit in a service operation?
Chase Rb · PubMed · 1979 · 844 citations
Business, Operations Management, Customer Relationship Management +15
1–1 of 1