A proposed model of TQM implementation based on an empirical study of Malaysian industry

Abstract

This paper is based on an empirical study of TQM implementation in the Malaysian industrial context. The main focus of the study was to identify quality factors for effective TQM implementation, which are critical for TQM to flourish in Malaysian industries, and to understand the dynamics of TQM implementation in a Malaysian context. The paper presents the outcomes from this research in the form of an implementation framework, constructed through the use of practical guidelines, the key steps of which have been validated and supported empirically.