Academy of Management Review · 1994 · 758 citations · 42 references
ManagementOrganizational BehaviorQuality ManagementQuality ControlQuality ImprovementTotal Quality ManagementQuality Improvement StrategyQuality Management SystemsStrategic ControlOrganizational Learning For QualityTotal Quality Management Leadership
Sim B. Sitkin, Kathleen M. Sutcliffe, Roger G. Schroeder, Distinguishing Control from Learning in Total Quality Management: A Contingency Perspective, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 537-564
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