International Journal of Hospitality Management · 2009 · 232 citations · 50 references
ManagementHospitality ManagementTourism ManagementHotel ManagementPerformance MeasurementTourismEfficiency AnalysisHotel Operations ManagementHotel Quality ManagementPerformance MeasuresTourism EconomicsHotel Performance MeasurementHotel Performance MetricsHotel Service QualityMeasurement Model EvaluationModel Performance EvaluationTourism Destination Performance
50