Contexts, work processes, and workspaces

Plans and Situated Actions: The Problem of Human-Machine Communication

Barry H. Kantowitz, Lucy Suchman · The American Journal of Psychology · 1990 · 5.3K citations

Engineering, Preface Acknowledgements 1, Manmachine Interaction +14

Process modeling

Bill Curtis, Marc I. Kellner, Jim Over · Communications of the ACM · 1992 · 1.6K citations · Full text

Taking CSCW seriously

Kjeld Schmidt, Liam J. Bannon · Computer Supported Cooperative Work (CSCW) · 1992 · 962 citations

Computer-supported Collaborative Learning, Communication

The action workflow approach to workflow management technology

Raúl Medina‐Mora, Terry Winograd, Rodrigo Flores et al. · 1992 · 620 citations

Claims Cscw, Engineering, Business Intelligence +14

Tools for inventing organizations: toward a handbook of organizational processes

Thomas W. Malone, Kevin Crowston, Jintae Lee et al. · 2002 · 137 citations

Engineering, Software Systems, Enterprise Modeling +29