International Journal of Contemporary Hospitality Management · 1994 · 31 citations · 0 references
Program ImplementationContinual Improvement ProcessProject ManagementEducationQuality Management SystemsProgram EvaluationManagement DevelopmentManagementContinuous ImprovementContinuous CultureOrganizational SystemsChange ManagementEducational LeadershipOrganizational TransformationStrategic ManagementLeadershipQuality ImprovementManagement TechniqueManagement Focus PointsOrganization StudiesOrganization DevelopmentBusinessCulture Change
A programme of change leading to continuous improvement requires a planned programme to effect it. The six ingredients for change – management commitment; education; implementation; measurement and benchmarking; recognition; and regeneration – are a distillation of the management focus points and the right mix by the senior managers team will create a continuous culture.