Communications of the ACM · 2003 · 235 citations · 12 references
BusinessInformation SystemsManagement Information SystemsBusiness StrategyIt GovernanceSupplier Relationship ManagementBusiness-it AlignmentIt Sourcing GovernanceOutsourcing GovernanceOutsourcing StrategyRelationship CommitmentSupplier Relationship GovernanceBusiness-it Relationship ManagementIt Outsourcing GovernanceIt-business PartnershipLongitudinal Case StudyOutsourcingOutsourcing ManagementOutsourcing Relationship Governance
A longitudinal study at four companies provides valuable insights about the evolution of IT outsourcing relationships.
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