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Presenting abstract versus concrete information in expert systems: what is the impact on user performance?

Artificial IntelligenceCognitive ScienceEngineeringInformation RetrievalExplanation-based LearningExpert SystemsKnowledge PresentationDesignBusinessKnowledge EngineeringHuman-computer InteractionKnowledge ManagementInformation ManagementCommunicationSemanticsKnowledge-based ReasoningHuman Information InteractionUser Performance