Cornell Hotel and Restaurant Administration Quarterly · 1991 · 98 citations · 1 references
ManagementHospitality ManagementLeadershipGuest Experience ManagementLeadership TheoryOrganizational LeadershipEmployee EmpowermentEmployee InvolvementEmployee ParticipationEmpowerment ApproachesInclusive LeadershipPsychological EmpowermentExpress AuthorityLeader EmpowermentLeadership EmpowermentStaff EmpowermentWorkplace Empowerment
Employee empowerment is an all-inclusive management philosophy that gives line employees the express authority to make decisions on the spot to resolve guest problems and complaints. Empowerment st...
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