Some measures of interorganizational citizenship behaviors

Abstract

Purpose The purpose of this paper is to describe the development of a scale for measuring interorganizational citizenship behaviors (ICBs). ICBs are types of tactical boundary spanning activities employed by firms in supply chain relationships geared toward improving overall supply chain success. ICBs are theoretically grounded in organizational citizenship behaviors research (OCBs) and adapted to apply to the interorganizational context. Based on a previous research article, the paper aims to report on multidimensional scale development for ICBs that should be useful for future empirical research efforts in this and related areas. Design/methodology/approach The paper adhere as closely as possible to the formalized measurement scale development heuristic posited by Hinkin. Findings The process reveals four measurement scales useful for operationalizing unique types of ICBs in empirical research articles. Originality/value This paper operationalizes four common ICBs: interorganizational altruism, tolerance, loyalty, and compliance. It provides evidence to support the convergent and discriminant validity of the four ICB scales evaluated.