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A STRATEGIC APPROACH TO MARKETING A UNIVERSITY
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1980
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Internal EfficiencyCustomer SatisfactionMarketing FunctionManagementBusinessBusiness StrategyMarketing ManagementMarketing TheoryStrategic ManagementBusiness-to-business MarketMarketingU.s. UniversitiesMarketing Strategy
The environment in which U.S. universities operate is expected to become more difficult. This paper translates the marketing function, as developed for business, into a university setting. The recommendation is that universities need to revise management priorities; in particular: more responsiveness to the market, and, a shift from concern for internal efficiency to a concern for organizational effectiveness.