Concepedia

The impact of Web quality and playfulness on user acceptance of online retailing

Tony Donghui Ahn, Seewon Ryu, Ingoo Han

Information & Management · 2007 · 960 citations · 34 references

Concepts

BusinessInformation SystemsRetail ManagementConsumer BehaviorE-commerce RetailingUser Experience DesignConsumer SatisfactionCustomer EngagementCustomer Experience ManagementCustomer SatisfactionOnline Consumer BehaviorOnline Retail PlatformsElectronic RetailingEnd-user AcceptanceOnline Consumer SatisfactionOnline Customer ExperienceOnline Service QualityShopping ExperienceUser Acceptance

References

34

Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

Fred D. Davis · MIS Quarterly · 1989 · 64.5K citations

Computing, Information Systems, Information Technology +15

A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies

Viswanath Venkatesh, Fred D. Davis · Management Science · 2000 · 22.3K citations · Full text

Management, Information Systems, Management Information Systems +13

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

Multivariate Data Analysis with Readings.

G. S. W. Rutherford, Joseph F. Hair, Rolph E. Anderson et al. · Journal of the Royal Statistical Society Series D (The Statistician) · 1988 · 5.9K citations

Natural Sciences, Data Science, Categorical Data Analysis +5

Multivariate Data Analysis with Readings.

I. T. Jolliffe, Joseph F. Hair, Rolph E. Anderson et al. · Journal of the Royal Statistical Society Series A (Statistics in Society) · 1988 · 5.1K citations

Natural Sciences, Data Science, Categorical Data Analysis +5