Research in Transportation Economics · 2006 · 103 citations · 44 references
ManagementOperations ManagementSupply Chain ManagementPerformance MeasurementSupply Chain Performance ManagementSupply Chain StrategyBenchmarkingPerformance MeasuresPort OperationsPort Operations ManagementPorts ManagementSupply Chain Performance MeasurementPerformance BenchmarkingPort CompetitivenessPort Efficiency AnalysisPort Operational EfficiencyPort Performance ModelingPort Service QualitySupply Chain BenchmarkingSupply Chain Performance Benchmarking
44
The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14