Biofeedback on Voice Use in Call Center Agents in Order to Prevent Occupational Voice Disorders

The Voice Handicap Index (VHI)

Barbara H. Jacobson, Alex Johnson, Cynthia Grywalski et al. · American Journal of Speech-Language Pathology · 1997 · 2.5K citations

Voice Disorders, Disability, Pathological Speech +24

‘An assembly line in the head’: work and employee relations in the call centre

Phil Taylor, Peter Bain · Industrial Relations Journal · 1999 · 808 citations

Education, Work Organization, Call Centre +17

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

O. Zeynep Akşin, Mor Armony, Vijay Mehrotra · Production and Operations Management · 2007 · 758 citations

Services Management, Behavioral Operation Management, Operations Research +19

The voice and voice therapy

Journal of Communication Disorders · 1972 · 750 citations

Phoniatrics, Speech Perception, Voice +6

The impact of preventive voice care programs for training teachers: A longitudinal study

Orla Duffy, Diane Hazlett · Journal of Voice · 2004 · 165 citations

Nursing, Teacher Education, Preventive Medicine +7