Phil Taylor

‘An assembly line in the head’: work and employee relations in the call centre

Phil Taylor, Peter Bain · Industrial Relations Journal · 1999 · 811 citations

Management, Human Resource Management, Organizational Behavior +8

Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre

Peter Bain, Phil Taylor · New Technology Work and Employment · 2000 · 543 citations

Management, Organizational Behavior, Organizational Communication +11

‘India calling to the far away towns’

Phil Taylor, Peter Bain · Work Employment and Society · 2005 · 316 citations

Social Sciences, Human Geography, Human Resource Management +9

Work Organization, Control and the Experience of Work in Call Centres

Phil Taylor, Gareth Mulvey, Jeff Hyman et al. · Work Employment and Society · 2002 · 282 citations

Management, Organization Studies, Organizational Behavior +12

‘Subterranean Worksick Blues’: Humour as Subversion in Two Call Centres

Phil Taylor, Peter Bain · Organization Studies · 2003 · 281 citations

Management, Organizational Behavior, Sociology +11