Measuring organisational learning through project reviews

Abstract

Purpose Some of the vital lessons that could have been learned from project reviews are lost by contractors because of lack of a structured framework for undertaking them. Even though the construction business environment has moved toward modernising some of its business processes, unnecessary loss of lessons still characterise the industry. This paper aims to report a study that explores the development of a structured tool for measuring the constructs of the project review process in order to ensure organisational learning. Design/methodology/approach To ascertain the significance of the project review process, a study was undertaken in Malawi. A questionnaire survey was employed to elicit data on the constructs of the project review process that was distributed to Malawian registered construction contractors. Of the 84 sampled construction contractors, 60 completed questionnaires were received. Findings The results suggest that size and experience play a significant role in the way that construction contractors appropriate lessons from the various constructs of project reviews. Furthermore, the enablers of project review were significantly correlated to lessons learned, shared and planned for implementation at p <0.01 for a correlation coefficient of 0.875. However, implementation plans and application of total quality management tools in conducting project reviews had by far the least mean scores. Research limitations/implications The study forms the basis for further research; replication of this study to other parts of world could yield rich lessons for construction industry. Originality/value The constructs of project review process employed in this study can be used to design intervention frameworks for capturing lessons learned.