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Paths to the job satisfaction of bank employees
100
Citations
36
References
1989
Year
Employee InvolvementCustomer SatisfactionJob SatisfactionEmployee AttitudeBank EmployeesJob InvolvementWorkforce DevelopmentManagementBusinessMotivationJob PerformanceHuman Resource ManagementWork AttitudeOrganizational BehaviorPsychology
Abstract Using a sample of 267 bank employees, this study traced the paths to the job satisfaction of employees at the workplace through the quality of life factors of job involvement and sense of competence. Results indicated that personal, job, and organizational climate factors influenced the ego investment or job involvement of people in their jobs, which in turn influenced the intrapsychic reward of sense of competence that they experienced, which then directly influenced employees' job satisfaction. Implications of these findings for managers are discussed.
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