Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes

The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

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The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

Reuben M. Baron, David A. Kenny · Journal of Personality and Social Psychology · 1986 · 70.7K citations

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The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

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Maslach Burnout Inventory

David F. Champion, Bert W. Westbrook · Measurement and Evaluation in Counseling and Development · 1984 · 2.4K citations

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WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.

Alicia A. Grandey · Academy of Management Journal · 2003 · 2K citations

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